SUPPORT

COSTUMER SUPPORT

Our annual support agreement provides quick and direct access for all our customers with annual support contracts to help resolve any queries. The Support team can be contacted between 9 a.m. to 5:30 p.m. In order to resolve issues as quickly as possible please provide:

  • Background information, what you are trying to do?
  • What has changed before the problems appear?
  • Try to replicate the issue and note the steps taken.
  • Provide screen shots of any error messages seen.

 

 

TECHNICAL SUPPORT

 

ZOHL provides professional technical services to help customers make the best use of its software systems and services. Our experienced team has many years of practice in advising customers on how to successfully implement the use of best practice and ITIL guidelines.

Typically small implementations can use as little as three day services while larger ones can be up to twenty days or more. Services are provided under a range of headings:
This Pre Installation planning and best practice advice

Software installation

Creation of Profiles (customization) based on user’s requirements

Creation of Templates (letters, emails, invoices etc.)

Creation of custom reports

Import of data from other systems if required

Testing operation and function of the system across the network

Administrator training

User training and ‘train the trainer’

Specific user operating manual if required

System reviews and advice

Installation of additional optional modules

Upgrades to new version

Project Life Cycle Documentation: BRS/FRS/SRS/SDS/Test Plan/UAT

 


 

ANY DETAILS AND ENQUIRY

CONTACT US:

ZOHL Industries Sdn Bhd

M2-15-05, Level 15,  8Trium Tower 2

Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur ,  Malaysia

T: +603.6279.9276 |   HP: 013.398.1038  | F :  +603.6279.0663