Our annual support agreement provides quick and direct access for all our customers with annual support contracts to help resolve any queries. The Support team can be contacted between 9 a.m. to 5:30 p.m. In order to resolve issues as quickly as possible please provide:
- Background information, what you are trying to do?
- What has changed before the problems appear?
- Try to replicate the issue and note the steps taken.
- Provide screen shots of any error messages seen.
ZOHL provides professional technical services to help customers make the best use of its software systems and services. Our experienced team has many years of practice in advising customers on how to successfully implement the use of best practice and ITIL guidelines.
Creation of Profiles (customization) based on user’s requirements
Creation of Templates (letters, emails, invoices etc.)
Creation of custom reports
Import of data from other systems if required
Testing operation and function of the system across the network
User training and ‘train the trainer’
Specific user operating manual if required
System reviews and advice
Installation of additional optional modules
Upgrades to new version
Project Life Cycle Documentation: BRS/FRS/SRS/SDS/Test Plan/UAT
ANY DETAILS AND ENQUIRY
ZOHL Industries Sdn Bhd
M2-15-05, Level 15, 8Trium Tower 2
Jalan Cempaka SD 12/5, Bandar Sri Damansara, 52200 Kuala Lumpur , Malaysia
T: +603.6279.9276 | HP: 013.398.1038 | F : +603.6279.0663